Credit Card Declined Charges:
If a credit card is declined, we will switch an account’s shipping status from “Open/Credit Card” to “COD” until a valid credit card is on file and all past due invoice are current.  If your shipping status changes to “COD” and you wish to go back to “Open/Credit Card”, please call customer service to confirm your credit card information.

C.O.D Refusals:
Companies that refuse C.O.D. shipments will be responsible for all freight and C.O.D. fees.  These charges will be added to subsequent orders.

Returned Checks:
Returned company checks due to insufficient funds will incur a $25.00 fee billed to the customer’s account.  (NOTE: accounts who are on “COD shipping status” will be changed to “Certified COD shipping status” once insufficient company checks are submitted.  If an account does not wish to be on “Certified COD shipping status”, credit card information can be submitted for future orders.

Drop Ship Fees:
If you prefer us to ship a package directly to one of your customers instead of to your store location, a $3.00 drop ship fee will be applied to the order.

Returns Policy:
All returns must be in original packaging and accompanied by a return authorization number issued by our customer service department.  There is a 15% restocking fee on all returns.

Prices subject to change without notice.