Help Center

This website is designed for authorized dealers only (not consumers).  If you are a tuxedo store, bridal store, apparel store or other industry-related store, please use your confidential login information to access all features on the website.  If you are a store owner and are interested in becoming a CARDI reseller, please CREATE AN ACCOUNT.  (NOTE: all accounts are manually reviewed for approval).

If you are a consumer and you are interested in CARDI products, please visit CARDIFORMALWEAR.com to find an authorized dealer in your area.

Visa, Mastercard, American Express, Discover and Paypal are accepted when you place your order online.

If you would like to pay via COD, please call customer service at 1.888.467.0004 to place your order via phone.  (NOTE: COD orders cannot currently be placed online).

Yes, there are a couple main benefits to ordering online:

1.   VOLUME DISCOUNT INCENTIVES are only available via online / web orders.  If you place your order via phone, volume discount incentives are not factored into the order.  If you are placing a large enough enough order that would quality for volume discount incentives, we definitely encourage you to order online to take advantage of the special volume pricing
   
   
2. MINIMUM ORDER FEES are completely removed with online / web orders.  If you place your order via phone, there is a $3.00 minimum order fee for any orders with a subtotal of less than $50.  For phone order over $50, there is no minimum order fee.  If you are placing small orders that are less than $50, you may want to consider placing your orders online to eliminate the $3.00 minimum order fee.

Please contact us immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

Yes, we do offer extra incentives for larger orders.  View details here.

(NOTE: Volume Discount Pricing is an incentive that is only available via online ordering.  Phone orders do not have the benefit of volume discount pricing.  If you are placing a larger order and want to take advantage of volume discount pricing, please be sure to place your order online).

EXPANDED VOLUME PRICING:  In the past, you had to order (x) amount of a specific item.  For example, you would have needed to purchase (x) units of a Luxury Satin Vest to get a discount.  Now, with Expanded Volume Pricing, items count towards volume pricing as long as they are in the same "category".  For example, supposed you ordered 12 Luxury Satin Vests, 12 Tapestry Vests & 12 Herringbone Vests.  Since these items are in the same category ("Vests"), you will receive your discount based on 36 items.  With this new expanded pricing policy, customers can take advantage of even greater savings on our already low prices!

We do not charge any "Drop Ship Fees" for drop-shipping.

Regarding "Minimum Order Fees", we do not charge a "Minimum Order Fee" if you order via online/website.  However, if you order via phone, our system will automatically charge you a $3.00 minimum order fee if you subtotal is under $50.  For phone orders over $50, there is no "Minimum Order Fee".

TIP:  Ordering online has its benefits.  If possible, we encourage you to place your orders online to take advantage of benefits only available via web orders.

A "backorder" is a retailer's order for a product that is temporarily out of stock with the supplier.  At CardiInternational, we try to keep items in stock at all times; however, there will be times when items temporarily are sold out.

For reference, our website is inventory-based.  If the item is in stock, you may place your order on the website.  If the item is not in stock, you will not be able to place an order for the item via the website.  (NOTE: we do this because we do not want vendors thinking that an out-of-stock item is shipping immediately).

Here's a common question:  "OK, so we cannot place backorders online via the website.  What if we still want to place the order and leave it on "backorder status" and have it ship once it is available?  Can we do this?

Sure, if you wish to place an item on backorder, please call us at 1.888.467.0004 and our customer care reps can then place your item(s) on backorder status.

Once an order has shipped out, we will send you an email with your tracking number.

You can also track your order online at any time logging into your account and viewing your past online order history.

You can also track your order online at any time logging into your account and viewing your past online order history.

Certainly, after filling out your online order, you will receive a detailed invoice receipt that you may either save or print out for your own records. You will also automatically receive an email confirmation with your order details.

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so. 

Information Collection & Use:
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process. 

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security:
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing". 

If you have any questions about the security at our web site, please send an e-mail via our contact form.

Absolutely, we do incorporate SSL (Secured Socket Layer) Technology. This encrypts your information and prevents others from being able to see your information.

If you are not 100% satisfied with your purchase from CardiInternational.com, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)

In order to return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. To obtain a return authorization number, please either email us or call customer service at 888.467.0004 during business hours (10am - 6pm EST).

Once you receive your RMA number, please include your RMA number with your returned items and send the package to:

CardiInternational.com
Attention: Returns Dept
84 Parker Avenue
Trenton, NJ 08609

Please return your item(s) using a shipping service that provides you with a tracking number (such as UPS, Fedex, USPS, etc) so you can keep track of your return.

Once we receive and process your return, we will refund your credit card for the full product amount. (NOTE: we do not refund or credit shipping charges. Shipping charges are the customer's responsibility).  All returned items incur a 15% restocking fee.

Once you ship your item(s) back to us, please remember that it may take 1 to 5 business days for your returned package to reach our warehouse (depending where you are shipping from) . Once your returned package is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 5 to 10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

All returns/exchanges must be received by our returns department within 30 days of receiving your order.

If returning an item to our warehouse (whether it is a return or an exchange for another item), it is the customer's responsibility to pay the return shipping charges. Feel free to use whichever shipping method you prefer to send returned items back to us (see NOTE below).

(NOTE: For shipping items back to us, we do recommend that you take advantage of a mail carrier's (UPS, Postal Service, FedEx, etc) "delivery confirmation" feature. This will allow you to easily track your return and make sure that it gets delivered to our address. Although most returns do successfully make it back to us, you should be realistic and realize that mail carriers (UPS, Postal Service, FedEx, etc) do occasionally make mistakes and may lose/mis-ship a package. In the rare event of a mistake occurring, you want to be able to track your package to see where it ends up at. We cannot be responsible for a returned item that was lost/mis-shipped in the mailing process. Once again, for this reason we do recommend that you use a "delivery confirmation" feature when sending back an item.)

Orders placed before 5pm EST ship out same day.  Orders placed after 5pm EST ship out the next business day.

(NOTE: only except is on MONDAYS during "Prom Season / May through June".  During this time, our Monday same-day shipping cut-off time is 3:30pm EST).

All orders ship out of our Trenton, NJ Distribution Center (zip code = 08609).  The map below displays the in-transit business days shipping from our warehouse:

The following shipping methods are available:

• UPS Ground
• UPS 3-Day Select
• UPS 2-Day Air
• UPS 2-Day Air Early AM
• UPS Next Day Air Saver
• UPS Next Day Air
• UPS Next Day Air Early AM

Rush deliveries are available.  Standard shipping rates apply.

We currently only ship to the United States.

Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS website.

You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.

Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option at their discretion.

Yes, we can drop-ship directly to your customers (no extra charges). Please ensure that the customer address is correct before finalizing the order. If the order incurs any of UPS's "Incorrect Address" fees ($5 for Ground shipments and $10 for Air), you will be responsible for those incurred fees. For your benefit, please confirm your customer's address on Google, or with an address verification website such as Melissadata.com.

Cardi has a very high success rate of on time, accurate shipments.  However, if Cardi does ever ship an incorrect order, please contact us promptly so we can do what is necessary to fix the issue.  Your satisfaction is our top priority.