Authorized Dealers Only [see details]

Help Center


Ordering & Payment Information

Authorized Dealers Only?

What payment methods can I use to place my order?

Are there benefits to ordering ONLINE instead of PHONE?

Do you offer volume discount pricing?

Do you charge "drop ship fees" or "minimum order fees"?

How do I change or cancel my order?

How do I place a "backorder"?

Order Status

How can I track my order?

What is the status of my order?

Will I receive a receipt after placing my order online?

Privacy & Security

What is your privacy policy?

Is it safe and secure to submit my credit card and personal information online?


How do I return an item?

How long does it take for me to receive my refund?

How long do I have to return an item?

How does shipping charges work with exchanges or returns?

Shipping & Delivery

When will I receive my order?

What shipping methods are available?

Is "rush delivery" available?

Do you ship internationally?

How can I track my order?

Will I have to sign for my package?

Do you provide the option to drop-ship to our customers?

What if there is a "Cardi Shipment Error"?