Authorized Dealers Only [see details]

Help Center


Ordering & Payment Information

Authorized Dealers Only?

What payment methods can I use to place my order?

Are there benefits to ordering ONLINE instead of PHONE?

How do I change or cancel my order?

Do you offer volume discount pricing?

Do you charge "drop ship fees" or "minimum order fees"?

How do I place a "backorder"?

Order Status

How can I track my order?

What is the status of my order?

Will I receive a receipt after placing my order online?

Privacy & Security

What is your privacy policy?

Is it safe and secure to submit my credit card and personal information online?


How do I return an item?

How long does it take for me to receive my refund?

How long do I have to return an item?

How does shipping charges work with exchanges or returns?

Shipping & Delivery

When will I receive my order?

What shipping methods are available?

Is "rush delivery" available?

Do you ship internationally?

How can I track my order?

Will I have to sign for my package?

Do you provide the option to drop-ship to our customers?

What if there is a "Cardi Shipment Error"?